Frequently Asked Questions

What is an OTN?

OTN stands for Original Transaction Number. You will receive it after finding your name on the ASIC MoneySmart website. It is used to identify your unclaimed money claim.

How do I claim?

  1. Use our tool to find unclaimed money on MoneySmart
  2. Note your OTN and contact the holding institution
  3. Submit proof of identity and fill out their claim form